As a bar operating at a fine dining establishment, there are certain standards of service expected of them.

It is a bar manager's responsibility to make sure that the bar operations run smoothly while adhering to the standards of quality and service followed by the restaurant.

A skilled bar manager contributes significantly to the success of the establishment by managing customers well, solving issues, managing the on-floor staff, and even making sales.

Our CEO, Sid Patel, chats with Luca Rapetti, bar manager of the Gong Bar, Shangri-la, where Luca deep dives into a wide range of topics, from managing the staff to increasing the profitability of the GŎNG Bar, Shangri-La The Shard.